Terms & Conditions
Welcome to Eastern Supermarket. These Terms & Conditions (“Terms”) govern your use of our website, services, and purchases made at our stores in Goa and Mysore. By accessing or using our services, you agree to these Terms.
1. General
- Eastern Supermarket operates retail and online grocery services in Goa and Mysore.
- By using our website or purchasing from us, you confirm that you are at least 18 years old or using the service under parental supervision.
- We reserve the right to update these Terms at any time without prior notice.
2. Products and Pricing
- All products are subject to availability.
- Prices are subject to change without notice.
- We strive to ensure accurate product descriptions and pricing, but errors may occur. We reserve the right to correct any errors and cancel orders if necessary.
3. Orders and Payments
- Orders placed through our website are subject to confirmation.
- We may refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
- Payments must be completed using approved payment methods (UPI, cards, net banking, or cash on delivery where applicable).
4. Delivery and Pickup
- Delivery services are available in selected areas of Goa and Mysore.
- Estimated delivery times are provided for convenience and may vary due to external factors.
- Customers are responsible for providing accurate delivery details.
5. Returns and Refunds
- Perishable goods (fruits, vegetables, dairy, etc.) are generally non-returnable unless damaged or defective at delivery.
- Non-perishable items may be eligible for return within [X] days, subject to condition and proof of purchase.
- Refunds will be processed via the original payment method within a reasonable timeframe.
6. User Responsibilities
You agree not to:
- Provide false or misleading information
- Use the website for unlawful purposes
- Interfere with the website’s operation or security
7. Intellectual Property
- All content on this website (text, images, logos, design) belongs to Eastern Supermarket and is protected by applicable laws.
- You may not copy, reproduce, or distribute any content without written permission.
8. Limitation of Liability
- Eastern Supermarket is not liable for indirect, incidental, or consequential damages arising from the use of our services.
- We are not responsible for delays or failures caused by events beyond our control.
9. Third-Party Services
- We may use third-party providers for payments, logistics, or analytics.
- We are not responsible for their services or policies.
10. Termination
We reserve the right to suspend or terminate your access to our services if you violate these Terms.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Goa and Mysore.
12. Contact Information
For any questions regarding these Terms, please contact:
Eastern Supermarket
Goa & Mysore
📧 Email: admin@easternsupermarket.com
📞 Phone: +91 98806 88822